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“Before Encompass, we had to maintain six different spreadsheets to keep track of loans the bank was trying to sell to investors. We would spend 30 – 40 minutes transferring the data between systems and making sure the information was accurate. Now, it’s a 3-minute process everything is tracked through the servicing system, and we have 100 percent accuracy.”

Shaun Overton
Mortgage Information Systems Officer
First State Bank Mortgage
“Sometimes problems take five or six days to fix in post-closing, when you could have fixed it in five minutes up front if you knew about it. Encompass gives us the visibility we need to identify problems early, so in the end, there’s really nothing to do but close the loan.”

AJ Franchi
Chief Information officer
Gold Star Mortgage Financial Group

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